Context before reply
Orders, prior chats, open tasks, and past commitments sit next to the conversation — so agents do not ask customers to repeat themselves.
Solutions · Support
Support that resolves — not just replies
Customers expect instant WhatsApp replies. Nexora ensures every complaint, request, and promise becomes tracked work with ownership, SLAs, and escalation.
Challenges we solve
- Issues reopen because nobody knows if the last promise was kept
- Agents scroll endlessly to find order or ticket context
- Escalations happen too late — after the customer is angry
- Shared WhatsApp numbers create ownership confusion
- Managers lack live views of backlog and breach risk
Outcomes teams see
- Every support commitment is visible until closed
- Agents see the full customer timeline before replying
- SLA breaches trigger alerts before they become crises
- Clear ownership on shared WhatsApp inboxes
- Quality and workload reports for support leads
How Nexora helps
SLA-aware operations
Track response and resolution commitments. Escalate automatically when deadlines slip.
Shared inbox clarity
Assign, reassign, and audit who handled what — even when the business number is shared across a team.
Upgrade support from chat to operations
Start a free trial or book a demo to see SLA tracking on your WhatsApp support flow.